Fa9990 FAQ – All Your Questions Answered in One Place

After logging in to fa9990, go to your account dashboard. Your history is available in two separate sections:

Betting history: Click the "My Bets" or "Bet History" tab. For each bet, you can see the date, match name, stake, odds, result, and win/loss amount. Use the filters to break down your history by specific date range or game.

Transaction history: The "Transaction History" section keeps a full record of all your deposits and withdrawals. For each transaction, you can see the time, amount, method (bKash/Nagad), and status (completed / processing / cancelled).

Up to 90 days of history is available directly on your dashboard. For older records, email support – they'll send you a statement for the period you need.

fa9990 offers support across three channels, all available in Bangla:

1. Live Chat (Fastest): Click the chat button in the corner of the website or mobile app. Available 7 days a week, 24 hours a day. Average response time is just 3 minutes.

2. Email: Email support@fa9990.click. Email is best for complex issues or anything that needs screenshots. Replies typically arrive within 2–4 hours, and up to 12 hours during busy periods.

3. FAQ & Help Centre: Most common questions are answered right on this page – you can resolve many issues on your own without contacting support.

Keep your registered mobile number handy when contacting support — it helps verify your identity quickly. Note that fa9990 will never ask for your password or OTP.

fa9990's bonus wagering requirement (often called "turnover" or "rollover") is straightforward. Each bonus shows a multiplier such as "5x" or "8x" – that number is your wagering multiplier.

Example: Say you deposit ৳1,000 and receive a 100% bonus of ৳1,000. With a 5x wagering requirement, you need to wager 5 times the bonus amount – that's ৳5,000 in total bets. These bets can be placed using either real money or bonus funds.

A few important things to note:
• Even losing bets count toward your wagering requirement.
• Not all games contribute equally to wagering – some count at 50% and others at 100%. This is specified in each bonus's terms and conditions.
• Live wagering progress for each bonus is visible in the Bonus section of your dashboard.
• Once wagering is complete, the bonus automatically becomes withdrawable.

If you're unsure about the terms of a specific bonus, just ask via Live Chat.

fa9990 lets you temporarily or permanently deactivate your account. This is part of our responsible gaming tools and is completely free.

Temporary Break (Cool-Off): Log in and go to Account Settings, then navigate to the "Responsible Gaming" section. Under the "Cool-Off" or "Break" option, choose a period from 24 hours up to 30 days. You won't be able to log in during the break, but your balance will remain safe. Once the break ends, your account will be reactivated automatically.

Long-term Self-exclusion: You can close your account for 6 months, 1 year, or permanently. During this period, opening a new account under the same identity will not be possible.

Permanent Closure: To permanently delete your account, email our support team. Please withdraw any available balance first, as it may be difficult to retrieve funds after permanent closure.

If you're unsure about taking a break or closing your account, reach out via Live Chat — we'll help you confidentially.

After logging in to fa9990, go to the Sports Betting section. Matches currently in play will show a red "LIVE" badge. Click on any live match to view real-time scores, match statistics, and live odds all in one place.

Live Streaming: Live video streaming is available for select matches, particularly in major tournaments. You need at least ৳1 in your account balance to watch a stream, and having an active bet on the match gives you the best access. Streaming isn't available for every match – it depends on the tournament and broadcasting agreements.

Score update speed: Scores on the website refresh every 30 seconds, while the mobile app updates faster – almost in real time. With push notifications enabled, you'll get instant alerts for goals, wickets, or any major in-play event.

cricket, football, tennis, and basketball have the most extensive live coverage.

For standard bKash or Nagad deposits Under 5 minutes Funds are credited to your fa9990 wallet. If the balance hasn't appeared after 10 minutes, follow the steps below:

Step 1 – Confirm the transaction was completed: Open your bKash app and check your transaction history. If the payment shows as "Successful" on bKash, the transaction has gone through. Note the transaction ID from the bKash confirmation SMS.

Step 2 – Refresh your fa9990 dashboard: Reload the page or close and reopen the app.

Step 3 – Contact Support: If you still can't find what you need, reach out via live chat or at support@fa9990.click with the details below:
• Your registered mobile number
• bKash transaction ID
• Deposit time and amount

Issues are usually resolved within 30 minutes of receiving this information. Occasional delays due to banking server issues may occur — in such cases, the transaction is processed manually within a maximum of 4 hours.